Services
Defy is the No.1 appliance brand in South Africa, all thanks to the continued support and loyalty of our customers. Since our inception, we have kept our promise of service excellence with efficient, fast and reliable appliance service and repairs. Our Authorised Service Centre ensures high-quality service, is readily available and easily accessible.
Why Choose Us
Job Management
Technology
Quick Turnaround
Time Guarantee
Satifaction
Guarantee
20 Years of
Experience
OUR JOB MANAGEMENT
APPLICATION SYSTEM PROCESS
- phone call
- website
- Technician is assigned to job request.
- Technician receives details of customer and request.
- Customer is kept in the loop via SMS notifications.
- Customer receives confirmation.
- Technician arrives on site to complete the service request.
- Customer can give a review based on the service.
BENEFITS & FEATURES
Create Work Orders
Manage & Monitor Technicians
Scheduling
& Order Management
Vehicle / Technician Location Tracking
Real-Time Job Status Updates
Intergrated Invoice / Payment Processing
Customer Portals
Regulatory Compliance Measures
Our Services
Our Service Centre is open from Monday to Friday 8am to 5pm and Saturday 8am to 1pm.
Our friendly service teams are always ready to assist with all your Defy product needs.
In-warranty Repair
As a Defy Authorised Service Centre, we take great care in ensuring you receive a premium after sale service on your Defy appliance. All repairs are professionally attended to, ensuring an emphasis on quality workmanship and quick turnaround time. All our technicians are expertly trained and have many years experience to give you the best possible service.
The process to follow when you need assistance with an in-warranty repair claim is as follows:
Step 1 – Log the call on the Defy Call Centre number – 0861 003 339
Step 2 – You will receive a job number and a technician will be assigned to your job.
Step 3 – If you did not receive any communication from a Defy technician within 24 hours, you may call us on 021 817 4550 and we will gladly assist to speed up the process.
Out-of-warranty Repair
If your warranty has expired, don’t despair. We treat each customer with the same care and professionalism. Be assured that your appliance is in great hands, and we will make every effort to give you an affordable and quality service. After all, you are a Defy client and we appreciate your loyalty.
The process to follow when you need assistance with out of warranty repairs is as follows:
1. Log the call with us on – 021 817 4550
2. You will receive a job number and a technician will be assigned to your job.
3. Once diagnosed, the technician will give you a quote to repair.
4. On acceptance of quote, we will proceed to complete repair.
All repairs carry a 3 month guarantee on the parts and workmanship
Appliance Sales
All major domestic, small domestic and aircon DEFY products may be purchased from us which may include at an additional cost, delivery and installation done expertly by our qualified technicians.
Original DEFY Spare Parts
We carry an extensive range of GENUINE DEFY PARTS to the DIY customer. You may collect at the store or arrange for a courier delivery when ordering your part.
For any DEFY spare parts or appliance enquiries, call us on 021 817 4550 and we will be more than happy to assist with any part requests.
Appliance Sales
All major domestic, small domestic and aircon DEFY products may be purchased from us which may include at an additional cost, delivery and installation done expertly by our qualified technicians.
Original DEFY Spare Parts
We carry an extensive range of GENUINE DEFY PARTS to the DIY customer. You may collect at the store or arrange for a courier delivery when ordering your part.
For any parts enquiries, call us on 021 817 4550 and we will be more than happy to assist with any part requests.
Trading Hours
Our Service Centre is open from Monday to Friday 8am to 5pm and Saturday 8am to 1pm.
Our friendly service teams are always ready to assist with all your homeware appliance product needs.
Address:
78 Edward Street,
Tygervalley, Bellville, 7530
Call:
021 8174550
021 0010681
Email:
info@defyservice.co.za
Open Hours:
Mon-Fri: 8am - 5pm
Sat: 8am - 1pm
Address:
78 Edward Street, Tygervalley, Bellville, 7530
Call:
021 817 4550 / 021 001 0681
Email:
info@defyservice.co.za
Open Hours:
Mon-Fri: 8am - 5pm
Sat: 8am - 1pm